Welsh & Associates

Job Seekers

Customer Service Representative

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Kalamazoo, MI
$1 - $99,999
Job Type
Direct Hire
Aug 17, 2017
Job ID
The CSR provides great customer service that earns loyal relationships and profitable business.  They will partner with the sales team to offer exceptional sales support with their knowledge and friendly personal attention.  They will serve as a part of a competitive team that is customer driven to generate repeat orders and new revenue streams.

  • Take charge of customer problems, vendor errors and shipping discrepancies by responding the same day with viable solutions.
  • Communicate and escalate order issues before problems occur.
  • Develop and cultivate positive salesperson partnerships with proactive support and personal attention. 
  • Process submitted orders using ordering system.
  • Review orders for properly formatted artwork, completeness, accuracy, delivery timeline and acceptable margin. 
  • Create and send purchase order (s) and artwork to vendor (s). 
  • Generate packing slips and backorders as needed.
  • Edit follow-up with detailed notes as needed so anyone viewing the job tracker is well informed and understands current state of job.
  • Contact Vendor to confirm receipt of order/art and obtain ESD, tracking # or proof status and document in order tracker and manage Follow-Up Date
  • Build relationships with supplier reps by attending office supplier meetings.
  • Review supplier catalogs and learn product knowledge to quickly provide product ideas and lead-time.
  • Personal, phone and email contact with suppliers and clients on a daily basis. 
  • Personal, phone and email interaction with fellow team members.
Education & Experience:
  • Bachelor’s degree preferred but not required. 
  • Previous customer service experience preferred but not required.
  • Main attributes are exceptional attention to detail, positive attitude and strong desire to succeed.



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